Pointe Appliance Installation & Repair -Terms & Policies-

Last updated: [1/13/2026]

These Terms, Conditions, and Policies of Service (collectively, the “Agreement,” “Terms,” or “Policies”) constitute a legally binding contract between Pointe Appliance Installation & Repair (“Pointe Appliance,” the “Company,” “we,” “our,” or “us”) and any individual, property owner, tenant, business entity, or representative requesting, authorizing, scheduling, or receiving appliance installation, diagnostic, maintenance, or repair services (“Customer,” “you,” or “your”).

By contacting Pointe Appliance, scheduling an appointment, requesting evaluation, authorizing repairs or installation, signing an invoice, submitting payment, or otherwise permitting Pointe Appliance to perform services at any location, Customer expressly acknowledges that they have read, understood, and voluntarily agreed to be legally bound by these Terms in their entirety. These Policies are established for the purpose of ensuring clarity, protecting all parties, limiting liability, allocating risk appropriately, and maintaining professional standards consistent with the appliance service industry.

These Terms shall apply to all services provided, whether performed in a residential, commercial, rental, or multi-unit environment, and shall remain in full force and effect unless modified in writing by Pointe Appliance.

Professional Scope of Services and General Disclosures

Pointe Appliance provides professional appliance diagnostics, repair services, installation services, preventive maintenance, and related labor. Customer understands and agrees that appliance service work involves interaction with mechanical systems, electrical components, gas connections, plumbing supply lines, venting assemblies, cabinetry, flooring, structural conditions, and manufacturer-installed parts that may be aged, worn, corroded, discontinued, fragile, or otherwise compromised prior to service.

Customer acknowledges that appliance repair is not an exact science, and that Pointe Appliance cannot guarantee the discovery of every defect during a single visit, nor can Pointe Appliance warrant that additional or unrelated failures will not occur before, during, or after service is completed. Appliances, particularly older units, may experience progressive deterioration or unexpected breakdowns beyond the scope of the original repair.

Diagnostic Fees, Service Calls, and Non-Refundable Charges

Customer acknowledges that Pointe Appliance assesses a diagnostic fee and/or service call fee to compensate for travel, scheduling, inspection, evaluation, and professional expertise. Such fees are earned upon arrival and performance of diagnostic services and are strictly non-refundable, regardless of whether:

* repairs are approved or declined,

* parts are ordered or unavailable,

* the appliance is deemed non-repairable,

* Customer elects not to proceed, or

* service cannot be completed due to conditions beyond Pointe Appliance’s control.

Parts Policy, Manufacturer Warranties, and Return Limitations

All new parts installed by Pointe Appliance technicians are covered solely and exclusively by the manufacturer’s warranty, if any. Pointe Appliance provides no independent warranty, representation, or guarantee regarding the fitness, durability, performance, or longevity of manufacturer-supplied components beyond what is expressly provided by the manufacturer.

Customer understands that warranty claims for defective parts are governed strictly by the manufacturer’s terms, policies, approval processes, and limitations, and Pointe Appliance shall not be held liable for any denial, delay, or refusal by a manufacturer or supplier.

Customer further acknowledges that certain categories of parts are strictly non-returnable and non-refundable under any circumstances, including but not limited to:

* custom or special-order parts

* drop-shipped items

* electrical components

* installed parts

* used or refurbished parts

* discontinued or clearance components

Once such parts have been ordered, delivered, or installed, no credit, exchange, or refund shall be issued.

Pointe Appliance assumes no responsibility whatsoever for parts supplied directly by the Customer. Any failure, defect, incompatibility, or damage arising from customer-provided parts shall void any labor warranty associated with the repair and shall require a new service call, diagnostic evaluation, and additional charges at prevailing rates.

Labor Charges, Earned Compensation, and Limited Labor Warranty

Customer acknowledges and agrees that labor charges represent earned compensation for professional services rendered and are not contingent upon the future performance of the appliance. Labor fees are non-refundable once services have been performed, regardless of outcome.

Pointe Appliance provides a limited labor warranty of thirty (30) days from the date of service, applicable only to the specific labor performed and only where the same issue recurs under normal operating conditions.

This limited labor warranty does not apply to, and Pointe Appliance shall bear no responsibility for, failures or conditions resulting from:

* misuse, negligence, abuse, or improper operation

* unrelated component failure or secondary breakdown

* electrical supply issues, surges, or improper voltage

* plumbing restrictions, leaks, or water supply defects

* venting obstructions or structural deficiencies

* prior or subsequent repairs performed by third parties

* modifications, relocation, or tampering after service

* environmental conditions such as pests, flooding, or fire

Estimates, Authorization, and Customer Approval

Pointe Appliance technicians will provide diagnostic findings and an estimate prior to performing repair work whenever reasonably possible. Estimates are based on observable conditions at the time of evaluation and are valid for twenty-four (24) hours unless otherwise stated in writing.

Customer authorization to proceed—whether verbal, written, electronic, or implied through conduct—constitutes full acceptance of the estimate and express permission for Pointe Appliance to perform the requested work, install parts, test appliance operation, and access necessary utility connections.

Customer is financially responsible for all authorized services, including additional labor or parts required due to concealed conditions discovered during repair.

cheduling, Appointment Windows, Cancellations, and No-Show Policy

Appointments are scheduled within designated service windows. Customer acknowledges that arrival times are estimates and may be affected by traffic, emergency calls, extended prior appointments, supply issues, or unforeseen field conditions. Pointe Appliance shall make reasonable efforts to communicate delays but does not guarantee exact arrival times.

Customer must be present, or must provide an authorized adult representative, at the scheduled appointment time. If Customer is unavailable, refuses access, or is otherwise unprepared, Pointe Appliance reserves the right to assess a no-show or trip fee and require rescheduling.

Cancellations or rescheduling requests must be made no less than twenty-four (24) hours in advance. Late cancellations may result in cancellation fees.

Payment Terms, Processing Fees, and Collection Remedies

Payment in full is due immediately upon completion of services unless otherwise agreed in writing. Pointe Appliance may require advance payment for special-order parts or non-stock components.

Accepted payment methods include cash, check, major credit cards, and other approved methods. Customer acknowledges that a three percent (3%) processing fee applies to all credit card transactions.

Failure to remit payment at the time of service constitutes a material breach of this Agreement and may result in late fees, suspension of warranty coverage, collection proceedings, and pursuit of all available legal remedies.

Customer agrees that Pointe Appliance shall be entitled to recover all costs of enforcement and collection, including attorney fees, administrative costs, and court expenses.

Chargebacks and Payment Disputes

Customer agrees not to initiate chargebacks, payment reversals, or billing disputes without first providing Pointe Appliance a reasonable opportunity to investigate and resolve the concern.

Bad-faith or unjustified chargebacks constitute a breach of contract, and Customer agrees to reimburse Pointe Appliance for all associated fees, costs, time expenditures, and legal expenses incurred in responding to such disputes.

Shipping, Parts Availability, and Supply Chain Delays

Customer expressly acknowledges that Pointe Appliance does not manufacture appliance parts and does not control third-party suppliers, distributors, shipping carriers, or manufacturer supply chains.

While Pointe Appliance may assist in ordering, coordinating, or tracking parts, all shipping timelines, delivery estimates, and projected completion dates are provided solely as a courtesy and are not guaranteed.

Pointe Appliance shall not be liable for any delay, inability to complete repairs, or service disruption arising from circumstances beyond its control, including but not limited to:

* manufacturer backorders or discontinued parts

* supplier inventory shortages

* shipping carrier delays, rerouting, or interruptions

* lost, stolen, or damaged shipments

* regional distribution disruptions

* national supply chain failures

* customs or transportation delays

* emergency events or acts of God

Customer acknowledges that repair completion is dependent upon parts availability and shipping performance, and Pointe Appliance makes no representation that delivery or installation will occur within any specific timeframe.

Under no circumstances shall Pointe Appliance be responsible for consequential damages arising from shipping delays, including appliance downtime, food spoilage, loss of use, rental interruption, or inconvenience.

All special-order parts require advance payment and remain non-refundable once ordered, regardless of shipping delays or supplier return denials.

Customer Responsibilities, Safe Conditions, and Access Requirements

Customer is solely responsible for ensuring that the service location provides a safe, clear, sanitary, and accessible work environment. Customer must restrain pets, clear obstacles, unlock gates, provide safe entry, and ensure that the appliance is reasonably accessible.

Pointe Appliance reserves the absolute right to refuse or discontinue service if working conditions are unsafe, unsanitary, hostile, unlawful, or otherwise inappropriate.

Additional fees may apply where access is restricted or service is delayed due to Customer unpreparedness.

Property Damage, Pre-Existing Conditions, and Cosmetic Limitations

Customer acknowledges that appliance service may require disassembly of panels, removal of brittle components, and interaction with surrounding cabinetry, flooring, countertops, plumbing, and electrical systems.

Pointe Appliance shall not be liable for:

* pre-existing damage or deterioration

* hidden corrosion, leaks, or structural defects

* unavoidable cosmetic wear during necessary disassembly

* fragile plastic components breaking due to age

* damage resulting from improper prior installations

Limitation of Liability and Exclusion of Damages

To the fullest extent permitted by law, Pointe Appliance’s total liability for any claim, loss, injury, or damage shall be strictly limited to the amount actually paid for the specific service visit giving rise to the claim.

In no event shall Pointe Appliance be liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to:

* loss of food or contents

* business interruption

* loss of use

* substitute appliance costs

* water damage from pre-existing leaks

* electrical damage from surges or external factors

Indemnification and Hold Harmless Agreement

Customer agrees to defend, indemnify, and hold harmless Pointe Appliance, its owners, employees, contractors, and agents from any and all claims, damages, liabilities, losses, or expenses arising out of or related to:

* unsafe property conditions

* Customer negligence or misuse

* unauthorized third-party repairs

* inaccurate information provided by Customer

* appliance operation after completion of service

Right to Refuse Service

Pointe Appliance reserves the unconditional right to refuse or discontinue service at any time for reasons including, but not limited to, unsafe conditions, abusive conduct, unlawful requests, nonpayment history, or installations that fail to meet safety standards.

Dispute Resolution, Governing Law, and Venue

This Agreement shall be governed exclusively by the laws of the state in which services are performed. Any dispute or legal action arising under these Terms shall be brought only in a court of competent jurisdiction located in the applicable county and state.

Acknowledgment and Entire Agreement

These Terms constitute the entire agreement between Pointe Appliance and Customer and supersede all prior communications, representations, or understandings, whether oral or written