PRIVACY POLICY

Pointe Appliance Installation and Repair
Effective Date: [1/13/2026]

At Pointe Appliance Installation and Repair (“Pointe Appliance,” “Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our services, website, customer portals, scheduling systems, communications, or other technology platforms (collectively, the “Services”). By engaging our Services, you consent to the practices described herein.

We may collect personal and service-related information when you engage with our Services, including:

Personal Identifiers and Contact Information

• Full name
• Residential, service, or billing address
• Telephone number and email address
• Emergency or alternate contact details, if provided

Service and Appliance Information

• Appliance brand, model, serial number, and warranty information
• Description of repair or installation issues
• Service history and prior repairs
• Photographs, videos, or other documentation submitted through forms, email, or text

Payment and Transaction Information

• Payment method type and transaction confirmations
• Billing information necessary for invoicing and recordkeeping

Note: We do not store full credit or debit card numbers. All payment processing is handled through secure third-party providers compliant with industry security standards.

Digital Usage and Technical Data

• IP address, browser type, device identifiers, and operating system
• Date/time stamps and access logs
• Website navigation behavior, interactions with scheduling portals, and messaging systems

Communications and Customer Support Records

• Call logs, texts, and emails exchanged with our team
• Chat logs, service requests, and complaint documentation
• Technician notes and service records

Information Collected Through Third-Party Platforms

• We may use scheduling, dispatch, invoicing, payment processing, and customer relationship management platforms (e.g., Housecall Pro or similar tools).
• These third-party providers collect and store customer information strictly to facilitate services, and they are contractually required to maintain appropriate privacy and security protections.

We use personal and service-related information for legitimate business purposes, including:

• Scheduling, dispatching, and managing service appointments
• Performing appliance installation, repair, and maintenance
• Providing service updates, appointment reminders, and technician arrival notifications
• Processing payments and maintaining invoices securely
• Maintaining accurate service histories and warranty documentation
• Responding to customer inquiries, complaints, and support requests
• Improving Services, website performance, and customer experience
• Conducting internal analytics and quality control
• Preventing fraud, unauthorized access, or service misuse
• Complying with legal, regulatory, insurance, and tax obligations

Pointe Appliance does not sell, rent, or trade personal information for profit. Information may be shared in the following limited circumstances:

Service Providers and Business Partners

• Trusted vendors or subcontractors assisting with scheduling, dispatch, invoicing, payment processing, or operational support
• Authorized technicians involved in service completion
• All third parties are contractually restricted to use information only as necessary to perform services

Legal Compliance and Protection

• Disclosure as required by law, subpoena, court order, or regulatory request
• Disclosure necessary to protect the safety, rights, or property of Pointe Appliance, customers, or the public

Business Transfers

• Customer information may be transferred in connection with mergers, acquisitions, restructuring, or sale of assets, subject to privacy protections

• We retain personal and service information only as long as reasonably necessary for service delivery, recordkeeping, warranty compliance, dispute resolution, regulatory compliance, and enforcement of agreements.
• When information is no longer required, we securely delete, anonymize, or dispose of it in accordance with industry standards.

• We implement administrative, technical, and physical safeguards to protect personal information, including encryption, secure servers, and access restrictions.
• While we employ reasonable security measures, no electronic transmission or storage system is entirely secure.

By providing your phone number, mobile number, or email, you consent to receive service-related communications, including:

• Appointment confirmations and reminders
• Technician dispatch and arrival notifications
• Service updates, invoices, and billing alerts
• Customer satisfaction follow-ups
• Communications may be sent via telephone, email, or SMS/text using automated or third-party systems.
• Message frequency varies depending on service activity. Standard message and data rates may apply.
• Consent is not required for purchase, but opting out of operational communications may limit service coordination.
• You may opt out of non-essential promotional messages by replying “STOP” or contacting us directly.

• Pointe Appliance technicians may access areas of your home containing electrical connections, water lines, gas lines, ventilation systems, internet-enabled appliances, or smart devices.
• We exercise professional care during all service visits. However, Pointe Appliance is not liable for disruptions, disconnections, data loss, network instability, or smart-device malfunctions arising from pre-existing conditions, third-party equipment, or circumstances beyond our control, except where caused by gross negligence or willful misconduct.
• Customers are responsible for maintaining backups, device security, and manufacturer updates.

• Pointe Appliance may perform lawful screening for employees, technicians, and subcontractors, including background checks, identity verification, and reference review.
• While we take reasonable steps to ensure professionalism and safety, no screening process guarantees future conduct, and Pointe Appliance is not liable for acts outside the scope of authorized duties except as required by law.

• Access, correction, or deletion of personal information
• Opt-out of marketing communications
• Request a copy of information we maintain

Requests may be submitted via email to: joshua.lafave@pointeappliance.com. Verification of identity may be required.

• Our website may use cookies, pixels, and similar tools to improve performance, analyze traffic, and personalize user experience.
• Cookie preferences can be adjusted in your browser, though certain features may be limited.

• Our Services are not directed to children under 13, and we do not knowingly collect information from them.
• Inadvertently collected data from children will be promptly deleted.

• Our website may include links to external websites. Pointe Appliance is not responsible for third-party privacy practices or content. Users should review third-party privacy policies independently.

• We may update this Privacy Policy at any time in our sole discretion.
• Revised versions will be posted with an updated Effective Date. Continued use of Services constitutes acceptance of the updated Policy.

For questions, concerns, or requests regarding this Privacy Policy:

Pointe Appliance Installation and Repair
Email: joshua.lafave@pointeappliance.com
465 Maitland ave suite 5 altamonte springs fl 32701
[6892479235]