Effective Date: [06/06/2025]
At Pointe Appliance Installation and Repair (“Pointe Appliance,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, customer portals, or other technology platforms (“Services”).
1. Information We Collect
We may collect the following types of personal information when you use our Services:
a. Personal Identifiers
• Name
• Address
• Phone number
• Email address
b. Service Details
• Appliance model, make, and serial number
• Description of the repair or installation issue
• Photos or videos submitted through service forms
c. Payment Information
• Payment method details (processed through a secure third-party provider; we do not store card numbers)
d. Usage Data
• Log data (e.g., IP address, browser type, pages visited)
• Interactions with our scheduling or messaging systems
e. Communication
• Call records or texts for appointment confirmations or service updates
• Chat logs or emails exchanged with our team
2. How We Use Your Information
We use your information for the following purposes:
• To schedule and manage service appointments
• To provide updates and reminders regarding your service
• To process payments securely
• To improve our Services and troubleshoot issues
• To comply with legal or regulatory obligations
• For customer support and satisfaction follow-ups
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
• Third-party service providers that help us operate (e.g., scheduling software, payment processors)
• Technicians or subcontractors involved in your service
• Law enforcement or regulators if required by law or legal process
4. Data Security
We take reasonable steps to protect your data using encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
You have the right to:
• Access, correct, or delete your personal information
• Opt-out of marketing or promotional messages
• Request a copy of the data we hold about you
You may contact us at joshua.lafave@pointeappliance.com to make any of these requests.
6. Cookies and Tracking Technologies
Our website or platforms may use cookies or tracking tools to analyze usage, improve performance, and personalize your experience. You can adjust your cookie settings in your browser.
7. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal data from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.
