Pointe Appliance Installation & Repair — Terms & Conditions of Service

Last updated: [5/13/2025]

• New Parts: All new parts installed by our technicians are covered under the manufacturer’s warranty. If a part fails within the warranty period, we will replace it in accordance with the manufacturer’s terms.
• Non-Returnable Parts: Custom or special-order parts, electrical components, and used parts are non-refundable.
• Labor Charges: Labor fees are non-refundable once the service is completed.
• Customer-Supplied Parts: We do not provide any warranty on parts supplied by the customer. Any failures related to customer-supplied parts will require a new service call and additional charges.
•  Diagnostic fee: fee is charged for diagnosis. This fee is non-refundable.
• Special Orders: No returns or exchanges will be accepted on special order, drop-ship, or installed parts under any circumstance.

• Appointment Windows: We provide scheduled appointment windows and make every effort to arrive on time. Unforeseen delays may occur; we’ll communicate promptly if they do.
• No-Show Policy: If the customer is not present at the scheduled time, a no-show fee may apply, and the appointment will need to be rescheduled.
• Cancellations: Please provide at least 24 hours’ notice to cancel or reschedule. Cancellations made within 24 hours of the appointment may result in a cancellation fee.

• Coverage: All labor performed by Pointe Appliance Installation & Repair is covered by a 30-day labor warrantyfrom the service date. If the same issue reoccurs within 30 days, we will re-evaluate and address it at no additional labor charge.
• Exclusions: Warranty does not cover issues caused by:
  
  • Misuse, negligence, or abuse of the appliance
  • Electrical or plumbing issues outside the appliance
  • Repairs or installations performed by other companies or individuals

• Our technicians perform a full diagnosis and provide a clear estimate before repairs are made. Estimates are vailed for 24 hours unless otherwise in writhing.

• Due at Completion: Full payment is due immediately upon completion of service unless special order then payment due upfront.
• Accepted Forms of Payment: Cash, major credit cards, and other approved methods.
• Credit Card Fee: A 3% processing fee applies to credit card payments. Cash and check payments are not subject to this fee.
• Non-Payment: Failure to pay at the time of service may result in late fees, collection actions, or legal remedies.

• Refunds: Refunds for parts are only available if approved by the manufacturer and the part has not been installed. Labor is non-refundable once completed.
• Disputes: Any service concerns must be reported within 7 days of the completed service. We will make reasonable efforts to resolve valid concerns.

• Please ensure the work area is clear and accessible before the technician’s arrival.
• Pointe Appliance reserves the right to refuse service in environments deemed unsafe or unsanitary.
• Homeowners are responsible for providing safe access to the appliance, including unlocking gates, clearing the surrounding area, and ensuring the appliance is ready for service.
• If access is obstructed or unsafe, service may be rescheduled, and additional fees may apply.

• Pointe Appliance Installation & Repair is not responsible for:
  
  • Pre-existing damage to appliances, cabinetry, flooring, countertops, or surrounding areas
  • Damage caused by misuse, neglect, or mishandling after service is completed
  • Failures resulting from structural, plumbing, electrical, or venting issues outside the scope of the appliance itself
  • broken plastic tabs on covers and miscellaneous parts during disassembly-reassembly.
• Our technicians will exercise professional care during service, but customers accept normal risks associated with in-home appliance service and installation.
• Failure to report a problem within the warranty period releases Pointe Appliance from any further responsibility.
• Environmental issues such as power surges, flooding, or pest damage
•  damage that occurs as a result of the customer’s delay in reporting a covered failure, or continued operation of the product after the failure began.

We reserve the right to refuse or discontinue service for reasons including, but not limited to:

• Unsafe or hazardous conditions
• Hostile, threatening, or inappropriate behavior
• Unlawful requests or unsafe installations

By scheduling service with Pointe Appliance Installation & Repair, you acknowledge and agree to these Terms & Conditions. We recommend reviewing them before your appointment. These policies are designed to protect both our customers and our technicians while ensuring a smooth and professional service experience.